Privacy Policy

This Privacy Policy explains how LSoS LLC, doing business as Lil' Shop of Spores ("we," "us," or "our") handles personal information collected through www.lilshopofspores.com (the "Site") and related customer communications.

We value customer privacy and use personal information to operate our business, fulfill orders, communicate with customers, maintain website security, and provide services requested by our customers.

1. Information We Collect

Depending on how you interact with our Site, we may collect the following information:

• Contact information: Name, email address, telephone number, billing address, and shipping address.
• Order information: Products purchased, order dates, transaction details, shipping preferences, and order history.
• Account information: Login credentials and account preferences when you create a customer account.
• Payment information: Payment method, payment confirmation, transaction references, and information needed to verify or process an order.
• Communications: Information you provide when contacting customer support or submitting feedback.
• Website usage information: IP address, browser type, device information, pages visited, and other technical information collected through website systems, cookies, or analytics tools where used.

Payment information may be collected and processed directly by third-party payment providers. The information available to us depends on the payment method and provider used.

2. How We Use Your Information

We use customer information for legitimate business purposes, including:

• Processing and fulfilling customer orders.
• Confirming payments and preventing fraudulent transactions.
• Preparing shipping labels and providing tracking information.
• Responding to customer questions and support requests.
• Managing customer accounts and order histories.
• Handling returns, refunds, and product-quality concerns.
• Maintaining website functionality and security.
• Complying with applicable legal, tax, and accounting obligations.
• Sending promotional emails to subscribers as permitted by law.

3. How We Share Information

Depending on the services involved, information may be shared with:

• Website and e-commerce providers: Services supporting our online store, including SmartCart.
• Payment providers: Financial institutions and payment processors involved in completing or verifying transactions.
• Shipping services: USPS and shipping-related service providers that help deliver customer orders.
• Email service providers: Services used to send order communications and authorized marketing messages.
• Professional advisers and authorities: When reasonably necessary for legal compliance, accounting, fraud prevention, or protection of our rights.

Service providers may process information according to their own applicable privacy policies and contractual obligations.

4. Payment Information and Security

We use available website security measures, including HTTPS encryption, to help protect information transmitted between your browser and our Site.

Depending on your selected payment method, payment information may be handled by an independent payment provider.

We may use transaction details and contact information to verify orders, investigate suspected fraud, and resolve payment issues.

We do not intentionally send full payment-card numbers or other highly sensitive payment credentials through ordinary customer-service email.

No website, transmission method, or storage system can be guaranteed completely secure. We use reasonable safeguards appropriate to the information and services involved.

5. Order Communications

We use customer email addresses and, when necessary, telephone numbers to communicate about orders.

These communications may include order confirmations, payment questions, shipping updates, tracking information, returns, refunds, and other order-related matters.

Transactional messages are separate from promotional marketing emails.

6. Email Newsletters and Marketing

Lil' Shop of Spores may send newsletters featuring product announcements, educational information, promotions, and special offers to subscribers in accordance with applicable law.

Customers are not automatically required to subscribe to marketing emails as a condition of making a purchase.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from promotional messages does not prevent necessary communications concerning orders or customer-service requests.

7. Cookies and Website Analytics

Our website and service providers may use cookies and similar technologies to support essential website functions, such as shopping carts, account sessions, and security.

Where analytics or similar tools are enabled, these technologies may also help us understand website traffic, diagnose technical problems, and improve the shopping experience.

You can manage or block cookies through your browser settings. Disabling essential cookies may affect shopping-cart functionality and other website features.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain customer records, provide support, prevent fraud, and meet applicable legal, tax, and accounting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer needed, we take reasonable steps to delete, de-identify, or securely retain it as appropriate.

9. Your Privacy Choices and Rights

You may contact us to request information about the personal information we maintain concerning you or to request correction or deletion of that information.

We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legitimate business, security, recordkeeping, or legal purposes.

Depending on your state of residence, additional privacy rights may apply. We will honor rights and requests required by applicable privacy laws.

To submit a privacy-related request, contact support@lilshopofspores.com .

10. Children's Privacy

Our website and products are intended for adults age 18 or older.

We do not knowingly collect personal information from children under 18. If you believe a minor has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11. External Websites and Services

Our Site may link to websites or services operated by third parties, including payment providers and other business partners.

We do not control the privacy practices of independent third-party websites. We encourage customers to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website functionality, service providers, or applicable legal requirements.

When changes are made, we will update the date displayed at the top of this page. Additional notice will be provided when required by law.